On a recent case at We Computing, a laptop was starting up windows but it was not responding in the normal mode but it was working in the safe mode, after running diagnostics by our engineers the problem they encountered was the fault in the hard disk. We gave the customer a quotation and then the customer agreed with the price and then we started the process of repair. The process started off by replacing the hard disk with a brand new one, then installing the windows operating system the customer had before along with the drivers. The engineers managed to repair the laptop same day. After the repair had been complete the customer wanted to recover the data from the faulty hard disk, and then we opened a separate case to recover the data.